Privacy Policy – Prime Rehab Clinic
Effective Date: 06/09/2025
Prime Rehab Clinic we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).
1. Who We Are
Prime Rehab Clinic provides physiotherapy and rehabilitation services. We are the “data controller” for the personal information you provide to us.
Clinic Name: Prime Rehab Clinic
Data Controller: Asad Hussain
Contact: Support@primerehabclinic.co.uk
Address: 58 Chorley New road BL1 4AP
2. What Information We Collect
– Personal details: name, date of birth, address, contact information
– Health information: medical history, treatment notes, referral information (special category data)
– Payment information: billing address, bank/payment details (if applicable)
– Communication records: emails, messages, appointment requests
3. How We Use Your Information
We process your personal data to:
– Provide safe and effective physiotherapy treatment
– Manage appointments and patient records
– Process payments for services
– Communicate with you regarding your care
– Meet legal, regulatory, and professional obligations
We will always have a lawful basis for processing your data, such as:
– Consent (when you agree to treatment or marketing communications)
– Contract (to deliver services you request)
– Legal obligation (to comply with healthcare regulations)
– Legitimate interests (to improve our services and clinic operations)
4. How We Store Your Information
– Records are stored securely in electronic and/or paper format.
– We follow ICO guidelines on confidentiality, integrity, and availability of data.
– Health records are retained in line with NHS and CSP guidance (usually for 8 years after the last treatment, or longer for children and specific conditions).
5. Sharing Your Information
We will not share your personal data with third parties without your consent, except where required by law or to protect your vital interests. Examples include:
– With your GP, consultant, or other healthcare professionals (with your consent)
– With insurers or medico-legal representatives (with your consent)
– When legally required (e.g., safeguarding, court order, public health reporting)
6. Your Rights
Under UK GDPR, you have the right to:
– Access your personal data (“subject access request”)
– Request correction of inaccurate data
– Request erasure of your data (where legally permissible)
– Restrict or object to processing
– Request transfer of your data to another provider
– Withdraw consent at any time (where consent is the basis for processing)
To exercise your rights, please contact us at Support@primerehabclinic.co.uk
7. Marketing
We may occasionally contact you with updates or offers relevant to your care. You can opt out of marketing at any time by contacting us or clicking “unsubscribe” in emails.
8. Cookies & Website Privacy (if applicable)
If our website uses cookies, we will provide a separate cookie notice explaining their use and how you can manage preferences.
9. How to Complain
If you are unhappy with how we use your data, please contact us directly. You also have the right to complain to the ICO:
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.